Home Delivery FAQs
We offer FREE next-day delivery on orders over $50 in our local delivery zone 7 DAYS A WEEK!
To answer your questions, we've built a handy list of Frequently Asked Questions:
What's the cutoff for next day delivery?
Place your order by 9pm the day before for GUARANTEED next day delivery. If your order comes in after 9pm but before 8am, we will do our best to squeeze you in the schedule!
What is the "local delivery zone"?
Our local delivery zone covers the majority of Toronto. From the 427 to Victoria Park, and from Lawrence all the way down to the lake.
I live outside Toronto, can I get free delivery?
Tuesdays we do a "North Run" and our driver heads up past North York as far as Vaughan.
Thursdays we do a "West Run" and offer free delivery to Hamilton, Burlington, Oakville, Mississauga, Brampton
Orders over $100 qualify for free delivery with our courier partner ANYWHERE IN ONTARIO
How do I know if my order is scheduled for delivery?
Once we process your order, you'll get a confirmation email from someone on our team confirming your delivery date.
How will I know when the driver is on their way?
Our driver will send you 2 texts. The first when they head out for the day with your order and the second when they've finished up at the drop before you, to let you know they will be arriving soon. If you want to arrange a porch drop, let our driver know after that first text or let our team know at firstname.lastname@example.org
Can you accommodate a specific delivery window?
We can't guarantee a specific window at this time, but we will do our best to accommodate specific requests!
How can I make special requests for my order?
Email us at email@example.com and we will do our best!
I live in an apartment/condo, will you deliver to my door?
If you live in a high-rise, your driver will text upon arrival, so please keep your phone nearby. They will only be able to wait 5 minutes before heading to their next stop. We are not entering any condo or apartment buildings at this time, you will need to collect your beer at ground level. We cannot leave beer with your concierge.
What if I miss my order delivery?
After the first missed attempt, you will be contacted within one business day with your new delivery date. One additional delivery will be scheduled and attempted before we hold on to your beer for 7 days. At this point, it will be available for collection only from the brewery.
Can someone else accept my order on my behalf? (i.e. housemate, roommate, partner)
Yes. The person accepting the delivery on your behalf must be 19+ and our delivery team member must be able to see them (through a window is fine). Please note that we will request ID from recipients who appear under 25 years of age.